Monday Aug 14, 2023

Unveiling the Broken Healthcare System: Empowering Patients Through Consumer-Centric Strategies

Show notes:
Join Bryan Cush and Jay Parkinson in this captivating podcast episode as they interview Bethany Hale, a seasoned marketer with a strong background in consumer-focused industries. The conversation centers around the imperative of being consumer-first, with a particular focus on the healthcare industry. Bethany sheds light on the broken state of the US healthcare system and the intricate nature of the industry that poses challenges to prioritizing consumers. She emphasizes the paramount importance of understanding the needs and pain points of patients, while also stressing the significance of collaboration within the healthcare ecosystem to ensure the optimal patient experience. Bethany shares her personal journey, including her experience at Cedar, a health tech platform that tackled the issue of confusing and painful billing experiences for patients. Listeners gain valuable insights into the complexities of the healthcare industry and the critical role of consumer-centric approaches in providing effective and enjoyable experiences for both patients and healthcare providers.

About the Guest:
An award-winning expert creating resonant health-tech brands and impactful full stack marketing programs, Bethany Hale is currently the Chief Marketing Officer at tech-enabled insurance broker, Newfront. Bethany brings more than 25 years of experience across marketing strategy, brand development, digital marketing, and demand generation to this role. Prior to Newfront, Bethany served as Chief Marketing Officer for health-tech platform, Cedar, leading the company through several funding rounds and an acquisition, while supporting ARR growth of more than 8x over 3+ years. She’s a creative storyteller and thought leader who has worked with notable brands including IBM (Watson Health), American Express, Samsung Electronics, Pfizer, Adobe, and Microsoft. She’s also advised several start-up healthcare companies.

Bethany earned an M.B.A. from Columbia Business School and a B.A. in Journalism from Michigan State University. She lives with her daughter and french bulldog in Brooklyn, NY and she fills her free time practicing new plant-based recipes and touring art galleries.

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Learn more about Jay Parkinson, MD:

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