Friday Jul 14, 2023

Survey Uncovers Counterintuitive Insights on Role of Online Reviews in Healthcare

Join co-hosts Bryan Cush and Jay Parkinson as they delve into the latest healthcare consumer habits and trends with Reed Mollins, Senior VP of Digital Services at Press Ganey, in this episode. The conversation covers the rise of online research as the primary source for healthcare providers, the impact of friction on patient experience ratings, and the role of the Chief Experience Officer (CXO) in healthcare institutions. With the trend survey results indicating that Generation Z prioritizes ease of scheduling and after-hours availability, the discussion emphasizes the importance of healthcare providers adapting to meet the preferences and needs of this new generation of patients. This trend also reflects the growing consumerization of healthcare, where patients increasingly expect a retail-like experience.

Learn more about Reed Mollins:

https://www.linkedin.com/in/reedmollins/

https://www.pressganey.com/

https://www.linkedin.com/company/press-ganey-associates/

Learn more about Jay Parkinson, MD:

LinkedIn - https://www.linkedin.com/in/parkinsonjay/

Website - https://www.sanabenefits.com/

Learn more about Bryan Cush, MS:

LinkedIn - https://www.linkedin.com/in/bryancush/

Learn more about Tidal Health Group:

Website - https://www.tidalhealthgroup.com/

LinkedIn - https://www.linkedin.com/company/tidal-health-group